We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of the refund, shall be following the clauses as set forth:

• Lighthouse – Art and Language Lab offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation, missing parts or accessories, defective, or different from its description on the product detail page on the website.
• Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
• The replacement window is for 15 days from the date the order is delivered to you.
• For any damaged or incorrect product received, you must contact us within 24-48 hours of delivery.
• Before confirming an exchange/replacement, we would require proof of defect in the product in the form of a photo or the unboxing video.
• Kindly share the unboxing video so that we can get it checked and assist you accordingly.
• The replacement/Coupon code is processed only after the defective product is received and confirmed at the warehouse.
• In case the product you have returned is out of stock, we will provide you with a coupon code equal to the value of the product you purchased. The coupon code will be sent to you via email and can be used to purchase anything of that value from the online store or the Itsy Bitsy store within three months.

We will process a return only if:

• We determine that the product was not damaged while in your possession.
• The product is not different from what we shipped to you.
• You return the product in its original condition (with the box, MRP tag intact, and all the accessories therein)

CANCELLATION

As a User, you do not have the right to cancel your order upon placing the same. Lighthouse at its sole discretion may cancel any order(s):

1. 
   if it suspects a User has undertaken a fraudulent transaction, or
   b. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
   c. in case of unavailability of a service, or
   d. for any reason outside the control of Lighthouse including causes for delivery related logistical difficulties.
   e. if Lighthouse does not want to do business with the User